Customer Manual

Effective June 5, 2026 (updated for Customer Accounts / Returning Customers)

This manual is the customer starting guide for Roll Off Rental App. Use it after your site is provisioned, when you first sign in, and any time you need a quick reminder about the setup flow.

1. Open your site

Your welcome email includes your own site URL, usually in this format:

https://yourcompany.rolloffrentalapp.com/

The same email includes a private setup link so you can create your admin password. Do not forward that setup link to other people.

2. Complete the first setup

• Add your public business name, phone number, support email, and service area.
• Set your container sizes, rental duration, delivery rules, pickup rules, and fees.
• Add your starting container inventory. You can track simple counts or assigned container numbers.
• Upload your logo and choose the brand colors customers should see.

3. Use the daily workflow

• New online bookings appear in your schedule.
• Office staff can adjust dates, assign drivers, and update job status.
• The office TV board shows today's deliveries, pickups, and jobs needing attention.
• Drivers and office staff should work from the same live schedule instead of separate notes.

4. Dump weight, refuse receipt, and profit reporting

After the driver picks up the dumpster and dumps it at the refuse facility, the driver opens the rental in the driver portal and uses the Dump Weight & Receipt form to:

• Enter the weight in tons (decimals OK, e.g. 0.5, 1.5, 2.75).
• Upload a photo of the refuse facility receipt.
• Press Submit Dump Weight - Complete Rental. This marks the reservation completed and sends the customer a thank-you email showing the dump weight (no overage info to the customer).

If the driver forgets, the admin can enter the weight + receipt later from the reservation edit page. Same effect: rental marked completed and thank-you email queued.

Configure the profit math under Admin → Settings:

• Dump Cost Per Ton ($) — what the refuse facility charges you per ton.
• Included Weight Tons — tons included in the rental price (default 3).
• Overweight Fee Per Ton ($) — what you would charge per ton over the included weight. Shown on admin reports only; not added to the customer invoice. Collect manually if you want to.

Then visit Admin → Reports for a per-month profit summary: dump weight totals, dump cost paid to refuse, overage owed (admin-only), revenue from paid rentals, and estimated gross profit. Use the prev/next month buttons to navigate history.

5. Customer accounts and returning customers

When a customer books a rental on your site, an account is created for them automatically using the email address they enter. The welcome email leads with their email and a temporary password so they can sign in right away to see their reservation and rental history.

If a returning customer reserves again with the same email, the new reservation is added to their existing account instead of being blocked. They receive a short email confirming the reservation was added under their existing login, along with a one-click password reset link in case they have forgotten it. They are never forced to create a second account just because their first email was already used.

The sign-in page also has a Forgot password? link that emails a one-click reset link to any customer who needs one.

6. Texting and calling

Calling and SMS features depend on your phone and messaging setup. Platform welcome/support messages come from Roll Off Rental App. Tenant-to-customer texting is separate and requires your own approved business messaging registration before your site sends texts to your customers.

7. Request support or custom changes

Use the support option inside your site when something is not working or when you need help. If you bought a custom plan, describe the change you want in plain English. Approved changes can be planned, applied, audited, and rolled back through the AI-assisted customization system.

8. Need help?

Email jason.derr@thecomputerguy.cc. Include your business name, your site URL, and the page or job you were working on so support can find the right account quickly.

Questions? Email jason.derr@thecomputerguy.cc.